Frequently Asked Questions
Everything you need to know about our Merino wool felt and leather goods.
What makes Merino wool felt unique for home goods?
Merino wool felt is a sustainable, non-synthetic material that is naturally water-resistant, heat-protective, and highly durable. Unlike synthetic felt, it resists pilling and maintains its vibrant color for years.
How do I clean and care for my Graf Lantz products?
For wool felt, we recommend spot cleaning with a damp cloth and mild detergent. For leather accents, use a high-quality leather conditioner. Avoid machine washing or drying, as high heat can shrink the natural fibers.
What is your shipping policy for domestic orders?
We offer standard shipping across the United States, typically processing orders within 1-3 business days. Expedited shipping options are available at checkout for those who need their home essentials sooner.
What is your return and exchange policy?
We want you to love your purchase. If you are not satisfied, we accept returns of unused items in their original packaging within 30 days of delivery. Please note that custom or monogrammed items are final sale.
Are your materials sustainably sourced?
Sustainability is at our core. We use fair-trade certified Merino wool and vegetable-tanned leathers. Our production processes are designed to minimize waste and utilize natural, biodegradable fibers whenever possible.
Do you offer corporate gifting or bulk discounts?
Yes, we offer specialized services for corporate gifting, including custom branding and volume pricing. Please contact our concierge team for a personalized quote on large orders.